What you will be able to do
- Identify the services that must continue and how quickly they must resume
- Choose continuity strategies for people, sites, systems and suppliers
- Organise crisis management and communication
- Test the plan and keep it current
Who it is for
- Risk managers and continuity coordinators
- Heads of critical services
- IT and logistics managers
Prerequisites
- None
Program
What must keep running
- Business impact analysis
- Recovery times and minimum service levels
- Dependencies: people, sites, systems, suppliers
Continuity strategies
- Alternative sites and remote work
- IT recovery and data backups
- Critical suppliers and stocks
Crisis organisation
- The crisis team and its first hour
- Decision-making under pressure
- Communicating with staff, users and partners
Testing and maintaining
- Tabletop exercises
- Lessons from exercises and real incidents
- Keeping the plan current
How we work
- A business impact analysis on one of the participants’ services
- A tabletop crisis exercise
- Drafting the outline of a continuity plan